1. Delivery area
We currently deliver only within Bengaluru city limits. We are not able to ship or deliver outside Bengaluru at this time.
2. Delivery timeline
Orders are delivered within the window communicated to you at the time of booking, typically ahead of Ganesh Chaturthi. Because this is a festival-season product, delivery slots are limited and allocated on a first-booked basis — we recommend booking early.
3. Delivery confirmation
We will contact you (via phone/WhatsApp/email) to confirm your delivery date and time window before dispatch.
4. Delivery attempts
If delivery cannot be completed due to an incorrect address, unavailability at the delivery location, or unreachable contact number, we will attempt to reach you to reschedule. Repeated failed delivery attempts due to circumstances outside our control may incur a redelivery charge or, at our discretion, order cancellation with partial refund (deducting logistics costs already incurred).
5. Delivery charges
Delivery within our service area is included in the ₹2,499 box price, unless stated otherwise at checkout for specific locations.
6. Damage in transit
Please inspect your box on delivery. Any transit damage should be reported within 24 hours per our Refund & Cancellation Policy.
7. Contact
For delivery questions, contact us at info@kalyugevents.com or call +91 9964382645.